What is Viva Aerobus refund policy?

If you have made your bookings with Viva Aerobus but, because of a medical emergency, you have to cancel the tickets, the second scenario could be that the Airline has canceled your tickets. However, in such situations, you should be well aware of the refund policy of Viva Aerobus, as only then will you be able to make a refund request and enlighten yourself about the refund policy and the procedure through which you can request the refund. We will discuss and enlighten you about everything concerning your Aerobus refund.

The Refund Policy of Viva Aerobus:

Various terms and conditions have been included in the Viva Aerobus refund policy, which are listed below. This will make it easy to know whether you are eligible for refunds. The refund policy for the same has been mentioned below:

  • The primary and most important point of the refund policy of Viva Aerobus is that if you cancel the ticket within 24 hours of purchase, you can get a full refund without any cancellation charges.
  • If you bought the refundable tickets, a full refund will be given within the promised time.
  • The airline does not refund the non-refundable tickets, but they can apply for the applicable charges and government-issued taxes.
  • For any serious medical condition, the Airline will give a refund.
  • During any emergency, such as an accident, demise at home, or severe medical conditions, you can request a refund from the Airline.
  • For the above-mentioned reasons, you must submit the required documents such as the tickets, visa, passport, government-issued identity card, etc.
  • All the members of the Frequent Flyer Program of the Airline or those with special status will be able to cancel the tickets anytime without any cancellation charges and accordingly request a refund.
  • The cancellation by the Airline because of any technical error, overbooking, or terrible weather conditions without any prior notice, then you can request a refund with compensation.
  • The flights can get delayed as well, and if your flight is late for more than 3 to 4 hours, you can cancel them and ask for a reimbursement.
  • Because of the delays, you can miss your layover, and in such situations, the Airline will provide a refund and compensate you for the inconvenience.
  • The cancellation charges and refund depend on the class, destination, ticket type, and the time of cancellation.

How long does it take to get a refund from Viva Aerobus?

When you request a refund from Viva Aerobus, the Airline customer service will verify your documents. After the verification, the executives will inform you that you are eligible for a refund. Then, it will take at least seven to ten days for you to receive a refund if the payment was made online. It might take fifteen to twenty days if you have paid for your tickets by cash or card. You can check the status of your refund by getting to the official website of the Airline.

Can I request a refund from Viva Aerobus on the phone?

There is only one method that will be able to connect you directly with the Airline, and you can get instant solutions. You can make refund requests over a call; the instructions are below. Go through them and request for a refund:

  • First, dial 1 (866) 359-8482, the Viva Aerobus refund phone number, and you will be welcomed with an IVR menu.
  • All the conditions and refund-related queries will be put on different keys.
  • Go through the Menu and press the key related to your issue.
  • The call will be forwarded and connect you with the executives.
  • Share your concerns and provide all the details of your ticket and cancellation number so the executives can submit your refund requests.
  • After the procedure is completed, you will receive a confirmation on your phone.

Can I request a Viva Aerobus refund online?

The refund request for the canceled tickets can be made online by getting to the official website of the Airline. You must get through a simple procedure as managing booking lets you handle your bookings and make changes accordingly. Follow the below procedure for the same:

  • Visit the official website of Viva Aerobus.
  • Click on My Booking at the top of the homepage and fill in your ticket details below the Find your Reservation.
  • Add the reservation code and the surname, and open your ticket.
  • Navigate to the Menu and pick cancellation and refund from the given options.
  • You need to open a refund request form available at the top left corner of the page.
  • Fill out all the details of your ticket with the cancellation number and complete the procedure.
  • After submitting the form, you will receive an email or phone confirmation from the Airline.

Conclusion: We have gone through all the details that will enlighten you about receiving a Viva Aerobus refund, so go through it carefully and request a refund.

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