Does Viva Aerobus have a cancellation policy?

When you have made all the flight bookings, but there has been some emergency, or because of some urgent work, you have to cancel the flight bookings. There could be cancellations from Viva Aerobus as well. Whatever the reason for the cancellations, the main thing is to get a refund. To get a refund for Viva Aerobus canceling my flight, knowing all the terms and conditions included in the cancellation policy is essential. Once you are well informed about everything, you will know how and in what situations the reimbursements will be provided for the flight ticket.

What is Viva Aerobus's cancellation policy?

All the rules and regulations regarding the Viva Aerobus cancellation policy are given below. You need to go through the policy carefully to know whether you can get a refund from Viva Aerobus. Let us enlighten by discussing everything about the policy:

  • If you want to get a full refund from the Airline, the flights must be canceled within 24 hours of ticket purchase, and no charges will be required. 

  • All members of the Loyalty Program are eligible to cancel their flight tickets anytime, and a discount will be provided for the flight cancellation cost. 

  • Cancellations because of medical history, health issues, emergency, or demise at home can be made anytime you want and ask for a refund. 

  • If you are canceling the flight for the above reasons, then submitting the related documents is necessary. 

  • Once you have bought the refundable tickets, a full refund will be given in any situation. 

  • For non-refundable tickets, the ticket amount will not be reimbursed; however, you can request the government taxes and applicable charges. 

  • With First and Business class bookings, you will get a concession with cancellation charges. 

  • When the airline makes cancellations, whether because of bad weather conditions, technical errors, overbookings, or a denial to fly from Air Traffic Control, they will give you a full refund with compensation. 

  • If your flight was delayed for more than 3 to 4 hours, you can make cancellations. After that, you can request a refund for the flight ticket, and the airline will compensate you for the inconvenience you have experienced during the process. 

What is the 24-hour cancellation with Viva Aerobus?

If you do not want to pay the cancellation charges, then make sure you follow the Vivaaerobus 24-hour cancellation window instructions. The cancellation will be free if you make it within 4 hours of ticket purchase. However, this ticket should be booked 7 days before the scheduled departure. This ticket will allow you to get a full refund from the airline.

How much does it cost to cancel a flight with Viva Aerobus?

When you cancel your flight with Viva Aerobus, you must be informed about the required charges. Undoubtedly, the cost depends on the class, route, fare type, and time of flight cancellation, which is why providing the exact amount is not possible. However, the charges range from $45 to $120, which can be paid during the cancellation process. 

How to cancel a flight online with Viva Aerobus?

When canceling a Viva Aerobus flight, picking the most convenient method is essential. The Airline has several mediums to make cancellations, but the best is the online one. You do not have to contact customer service as it will be on you; there is a straightforward process you need to follow to cancel the flight ticket with Viva Aerobus, and all the steps are given below: 

  • Visit the official website of Viva Aerobus. 

  • Click on the My Booking given at the top of the page. 

  • Enter the Reservation Code with the Surname and search for the flight. 

  • Navigate to the Menu and pick the Cancellations and Refunds section. 

  • A form to cancel the flight will be given, and you have to fill it out with all the accurate information. 

  • Go further with the process and pay the charges to make the flight cancellations. 

  • Once you are done with the procedure, confirmation with the cancellation number will be sent via email. 

  • This number will be helpful when you request a refund for the ticket amount. 

Can I cancel the flight with Viva Aerobus on the phone?

The fastest way to cancel a flight with Viva Aerobus is by phone. You have to dial 1 (866) 359-8482, the customer service phone number, to connect with the help center of the airline. You have to pick the one related to the cancellation from all the options given. Then, the executives will require information related to the flight so they can access your ticket. Provide them with everything, and the flight will be canceled. You will receive a cancellation number via the phone. 

Leave a Comment

Your email address will not be published.

Hated itDisliked itIt was okLiked itLoved it